RETURNS, EXCHANGES & REFUNDS

Last updated: October 15, 2026

We want you to feel good about what you order from DREVYNOR. If something isn't right, here is how we can help.

Size Exchanges and Store Credit: 30 Days

Ordered the wrong size, or the fit isn't what you expected? You have 30 days from delivery to request a size exchange or store credit for the full price of the item.

To qualify, the item must be:

• Unworn and unwashed
• In its original condition, with tags attached
• Free of odors, stains, makeup, deodorant or pet hair

How it works:

1. Email us with your order number and the item and size you'd like instead (or let us know you'd prefer store credit).
2. We'll reply with return instructions and the return address.
3. Once we receive and check the item, we'll ship your new size free of charge, or issue your store credit by email.

The cost of shipping the item back to us is the customer's responsibility. Exchanges are subject to availability; if the size you want isn't available, we'll issue store credit instead. Store credit does not expire.

Damaged, Defective or Wrong Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item because of an error on our side, contact us within 30 days of delivery with your order number and a few clear photos of the issue.

In these cases we'll send a free replacement or a full refund to your original payment method, your choice, and we cover any return shipping.

What We Can't Accept

• Items that have been worn, washed or altered, or that no longer have their tags
• Requests made more than 30 days after delivery
• Items sent back without contacting us first

For a change of mind on an item in its original condition, we offer store credit (see above) rather than a refund to your payment method.

Size and Fit

Every product page includes a size guide with garment measurements laid flat. Comparing them with a similar piece you already own is the best way to choose your size the first time.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible. We'll do our best to help, but once an order has entered processing we may not be able to modify or cancel it. In that case, the exchange and store credit options above still apply.

Shipping Information

Please make sure your shipping address is complete and accurate (street, apartment or unit, city, state and ZIP code). If an order can't be delivered because the address provided at checkout was incorrect or incomplete, additional shipping costs to resend it may apply.

Lost or Delivered Packages

If tracking shows your package as delivered but you can't find it, please check with household members, neighbors, your building's mail area and the carrier. If you believe it was lost or damaged in transit, contact us with your order number and we'll work with the carrier to resolve it.

Refunds

Approved refunds are issued to the original payment method. Your bank or payment provider may need a few additional business days to post it to your account. Original shipping charges are refunded when the issue was caused by an error on our part.

Legal Rights

Nothing in this policy limits or removes any rights or remedies you may have under applicable law.

Contact Us

DREVYNOR Customer Support
Email: drevynor@drevynor.starjacklegacy.com

Please include your order number whenever you contact us so we can help you faster.